Privacy Policy

Effective Date: 4/1/2025

At Memory Bright, your privacy matters to us. We’ve created this Privacy Policy to explain what information we collect, how we use it, and what choices you have. Our goal is to help families connect and share meaningful moments — and that starts with trust.

1. Who We Are

Memory Bright is an online platform that helps caregivers and families create interactive memory albums using photos, audio, and stories. The service is designed especially for those supporting loved ones with memory loss.

2. What Information We Collect

Personal Information

  • Your name and email address when you register
  • Usernames and relationships between caregivers and family members
  • Billing details (processed securely by a third-party payment provider)

Uploaded Content

  • Photos, audio recordings, and descriptions you upload to memory albums
  • Tags, names, or labels used to identify people, places, or things

Usage Data

  • How you use the site or app (e.g., which mode you use)
  • Device information (browser, operating system, IP address)
  • Crash logs or performance data (to help us improve the service)

We do not knowingly collect sensitive data like health records or government ID numbers.

3. How We Use Your Information

  • To provide and improve Memory Bright
  • To personalize your experience (e.g., showing content relevant to your family)
  • To send important updates, reminders, or support messages
  • To respond to support requests
  • To send optional newsletters or product updates (you can opt out any time)

We do not sell your data to anyone.

4. Who We Share It With

  • Service providers who help us run the platform (like cloud hosting or analytics)
  • Payment processors who handle your subscription securely
  • Your linked family members, as part of the shared album experience

We never share or sell your data to advertisers or unrelated third parties.

5. Data Storage and Security

We store your data on secure servers located in the United States. We use encryption, password protection, and industry-standard security measures to keep your data safe.

We retain your content while your account is active. If you delete your account, your content will be permanently deleted from our servers within 30 days.

6. Your Choices and Rights

You can:

  • View or update your profile and content at any time
  • Delete your account and all associated data
  • Opt out of non-essential emails

To make changes, log in to your account or contact us directly.

7. Children’s Privacy

Memory Bright is designed to be used by caregivers, not directly by children. If a child is shown in an album, it is the responsibility of the caregiver to ensure appropriate use.

We do not knowingly collect personal information from children under 13 without verifiable parental consent.

8. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you logged in
  • Understand how people use our site (via tools like Google Analytics)

You can control cookies through your browser settings.

9. Billing and Subscriptions

We offer a 30-day free trial. After that, we charge a monthly subscription of $5.95. All payments are processed by a secure third-party provider. We do not store your full credit card number.

10. Changes to This Policy

We may update this policy from time to time. If we make a significant change, we’ll notify you by email or through the app. The “Effective Date” at the top tells you when it was last updated.

11. Contact Us

If you have questions or concerns about your privacy, please contact us:

Email: support@mymemorybright.com
Website: https://www.mymemorybright.com

Memory Bright – Bringing Memories into the Moment.